Are your details up to date?
Posted by Simon Fraser on 12 Jul 2016, 2:29 p.m.
Last chance for hotel and camping amendments
Final Date for Amendments to Hotel and Camping Bookings
If you are staying at the Convention Hotel, Chesford Grange, in either a room within the hotel or on the camp site, you need to make any amendments to your booking by no later than 18:00 Friday 15 July UK time. This includes:
- adjustments to the names and numbers of people occupying rooms or tents;
- adjustments to credit or debit card details supplied at the time of booking;
- adjustments to the requirements for your room, such as needing a cot or bringing a dog; and
- payment for camping pitches.
In particular, any camping pitches not paid for at this point without any contact from the member to the Hotel Team, may be cancelled.
You can make these changes by logging in to the Discworld Convention website and accessing the 'my bookings' page. From there you should be able to see your membership, your accommodation booking and if necessary update your credit card details. If you wish to add another member to your accommodation booking, they will need to give you permission to do so before you will be able to make the adjustments. This can also be done via the 'my booking' page.
After this date the Hotel Team will be supplying information to Chesford Grange to ensure they are ready for your arrival.
Please be assured that whilst we are supplying the credit and debit card information to the hotel, no charges will be made at this time. The hotel will not place any charges against cards until your arrival.
Whilst we will work with the hotel to accommodate amendments made after this date, we cannot guarantee we will be able to process them. You should also be aware that after Friday 12 August 2016 you will need to contact the hotel direct to make any adjustments or to cancel your accommodation. Cancellations made after 12 August may be charged in full.
If you have any queries about this, or wish to check any of your booking arrangements, please contact the Hotel Team on email@example.com who will be happy to help.