Refunds policy

Memberships, camping plots and gala dinner tickets are sold as non-refundable. 

If a member discovers that they will be unable to attend, then they may sell their membership and any camping plots or gala dinner ticket to another person, as long as Star Turtle Ltd are notified of all of the details so that we can ensure that the new member is now registered with us.

There are no physical membership tickets so the only proof of membership is registration on our membership database. People buying a camping plot from another member are responsible for ensuring their tent will fit within the pitch as purchased and will need to confirm with the Convention that they meet the minimum occupancy requirements.

Membership, gala dinner and camping plot resales are possible up to 28 days prior to the start date of the Convention.

As per the harassment policy the Convention reserves the right to sanction or exclude members from the event at their discretion. If a member is banned from attendance before August 2016 their membership will be refunded in full.

Merchandise Refunds

If you need to return a t-shirt or other physical item purchased from us, please contact to let us know, and to obtain postage details. If you are not happy with your merchandise you can return it to us within 14 days of purchase (so long as it is unworn and unwashed). Buyers will be responsible for postage paid on returns. Please do carefully check the size and shape of your return package, as some shapes will be cheaper than others.

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