Hotel policy

Hotel bookings are made via the Discworld Convention Website but are held securely with the Chesford Grange Hotel. All amendments, queries and requests should be made via the Convention Hotel Liaison Team.

Cancelling your booking

Bookings made via the Convention may be cancelled with no charge up to 8 weeks before arrival. Cancellation after this time may incur charges.

Credit and debit cards

Credit or debit card details are taken to confirm booking only and no money will be charged until arrival at the hotel. Proof of payment will be requested on check-in and if paying by credit or debit card a hold may be placed on deposit amounts for settlement on check-out.

Food and Drink

Please be considerate of the Hotel and do not consume food and drink you have purchased elsewhere in public areas. Food and drink purchased in the Dealers Room may not be consumed on site.

The hotel rules / policies

Hotel guests may wish to read Chesford Grange's own policies.

Please also read our pet policy to find out about the rules regarding animals at the hotel.

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